Research

Many staffing (i.e., recruitment and selection) tactics were perceived by police practitioners as providing opportunities to both increase staffing levels and advance community policing goals. Police staffing tactics that provide opportunities to signal community policing to applicants or the broader community through messages or interactions were more likely to be rated by police practitioners as advancing community policing goals. Tactic trade-offs across other feasibility factors and performance objectives, including workload management, timing, cost, ease of implementation, quality, and diversity, should…

Police recruitment and hiring processes are often framed as administrative or procedural challenges, but they are fundamentally shaped by communication. This article examines the role of communication in police staffing, emphasizing how organizational expectations, selection criteria, and agency culture are transmitted to candidates throughout the hiring process. Despite wide variation in hiring practices across jurisdictions, one constant is the agencies’ responsibility to effectively communicate with applicants. Drawing from the communication theory, particularly the intergroup communication and communication accommodation theory, we…

Ranger work in protected lands, among the oldest forms of enforcement work globally, is shaped by diverse settings, community dynamics, and evolving enforcement needs. Physical terrain, accessibility, and uses influence ranger work. Many nations struggle with providing resources to rangers, leading to pressure to do more with less. The U.S. National Park Service (NPS), which has seen increases in its number of properties and visitors but decreases in its number of enforcement rangers, confronts similar issues. This research, the result…

Campus police and public safety agencies face distinctive staffing challenges created by fluctuating populations, academic calendars, overlapping jurisdictions, special events, expanding responsibilities, and growing fiscal and workforce pressures. This article describes how workload-based staffing studies can replace simplistic ratios and historical assumptions with evidence-based assessments of personnel needs and deployment. It highlights the importance of accounting for the full range of agency responsibilities, officer availability and shift relief, professional staff, and the distinction between routine workload and event-driven surge demands.…

Police agencies seeking to maintain their staffing levels often focus first on recruitment and retention of officers. A more critical initial question, however, is how many officers do they need? This guidebook provides a framework for understanding, conducting, and managing staffing studies using evidence-based and workload-driven approaches. Drawing on research and practical experience, this guidebook outlines key questions to consider in conducting staffing studies, including Ultimately, staffing studies are not one-time exercises but part of an organizational learning process that…

This guidebook provides insights into developing and maintaining police forces. Featuring input from both practitioners and policing scholars, its three sections discuss A key lesson of this work is that the most effective response to the police staffing challenge involves addressing all its multiple dimensions. Creating meaningful and long-lasting impact to workforce levels will demand careful attention to recruitment, promotions, turnover and retention, workforce environment, and workforce planning. The guide also underscores the value that academic research and collaboration can…

Law enforcement agencies continually seek to attract applicants but have little systematic guidance in conducting recruitment. The need for such guidance has become even more acute in recent years as they struggle with legitimacy issues and other sources of decreasing interest in the field. This work draws on research from multiple fields and interviews with 26 subject-matter experts from a variety of agencies to outline the elements of a successful recruitment program. At the organizational level, the analysis highlights the…

This work assesses 225 recruitment tactics that law enforcement agencies may use to attract candidates to their agencies. The authors review rankings of these tactics by 30 law enforcement practitioners on dimensions of staffing levels, workload management, timing of effects, ease of implementation, agency costs, quality of policing, and community policing outcomes. The analysis shows that no single recruitment tactic is universally optimal. Rather, effectiveness will depend on agency-specific circumstances and priorities. Tactics such as mentoring applicants, providing individualized guidance,…

This work reviews 49 tactics that police agencies may use to select personnel. More specifically, it reports on assessments that 30 practitioners gave to these tactics on dimensions of staffing levels, workload management, speed of impact, ease of implementation, cost of implementation, quality of police work, and effects on community policing. It finds the effectiveness of selection tactics will depend on agency-specific needs, constraints, and priorities. Agencies will need to consider tradeoffs in choosing particular tactics. For example, the review…

While recruitment tactics have received considerable attention from policing practitioners and scholars, retention tactics have not. This is unfortunate, because the cost to retain a police officer is much lower than that to recruit one. To overcome this gap, this research reviews 63 tactics, identified through a review of academic literature, practitioner reports, and media accounts, that police agencies may use to increase their retention of officers. More specifically, it presents rankings of these tactics by 30 law enforcement practitioners…